The year is 2026. The "state services" portal is evolving. Amendments will be made to Federal Law No. 59-FZ "On the Procedure for Considering Appeals of Citizens of the Russian Federation," Federal Laws No. 19-FZ and No. 20-FZ, and other laws on elections in Russia. The state will create an online feedback-type system for real-time monitoring, polls, focus groups, and expert interviews of both consumers of public services and government officials, as well as for receiving complaints. The system can be used to take part in elections, referendums, and opinion polls to voice views on the current political agenda. Besides providing statistical information and solving managerial tasks, the system will facilitate the drafting of strategic documents on state development, backed by genuinely expressed public opinion and the positions of industry experts. Every message/application/complaint will be classified in a certain way. This kind of technology is already applied in analyzing the "Direct Line" live Q&A sessions between the Russian president and public. The results of quantitative analysis of such applications should reveal system errors and miscalculations by individual divisions in specific regions. Qualitative analysis should offer standard solutions to problems faced by applicants or the option to deal directly with an official. Laws will be implemented like algorithmic procedures. Indeed, the lawmaking process itself will closely resemble the development of computer programs and applications. Bureaucrats will need fast-track programming classes. Incidentally, the high-sounding “Master of Requests” was a legal expert who handled complaints filed by citizens against officials (the post was introduced in Russia by Peter the Great).
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